Unlock with your phone

[Sagrdesi]

I cont open my fit bit unlcok with your phone

[SteveH · Accepted solution]

If you are seeing the message to unlock with your phone then here is how:

[Sagrdesi]

 sr same problem I can’t find my image 

[LZeeW]

@Sagrdesi   Your profile picture is an Ionic, which was recalled by Fitbit.  Please see this thread for more details.

[LewEG99]

Step1 there is no device image to click on

[SteveH]

@LewEG99 that suggests your fitbit is not connected to your account so this process will not work. Your best option is to contact customer support via contact.fitbit.com as your fitbit may need a factory reset depending on which model you have.

[iamruufus]

Nevermind. I just submitted for a reimbursement due to recall.  Sucks because I loved the square shape of the Ionic over the newer rounded corner versions.

I never found it the Device Lock option on my phone app.  Not finding an online solution, I uninstalled and re-installed the app hoping there was some error that a reinstall would fix.  Instead, the phone app in now asking for the watch pairing code and I the watch still have the "Unlock with your phone" message.

[ManuFitbit]

Hi everyone.

Let me share that currently there is a voluntary Safety Recall of Fitbit Ionic Smartwatches. For more information, please visit our web page at help.fitbit.com/ionic.

In order to have the community better organized, I'll proceed to close this thread. If you want to share ideas, have any inquiries or need help about other concerns please visit the community.