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Unresponsive Ionic: Screen just Flashes Fitbit Logo

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‎02-03-2020 08:27

‎02-03-2020 08:27

Over the last few days, the screen on my Ionic had become increasingly resistant to swipe actions. Navigating the menus and commands was nearly impossible. After doing the usual restarts with no success, I decided to to a factory reset. Since then, the watch has become completely unresponsive. It just sits there with the Fitbit logo flashing on and off. I even let the battery go dead and pon recharging, the same thing is happening. Buttons do nothing: just the flashing logo. I am completely unamused and unimpressed. My disappointment in this watch grows with every issue I experience.

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‎02-04-2020 10:21 - last edited on ‎10-08-2025 09:35 by Fitbit Moderator

‎02-04-2020 10:21 - last edited on ‎10-08-2025 09:35 by Fitbit Moderator

@Canadansk It's nice to see you around. Thanks for the details mentioned and the troubleshooting tried. 

Sorry to hear that you're experiencing this with your Ionic. Since you've tried restarting it and performing a factory reset. I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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