help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unresponsive Ionic after swim

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-07-2020 20:19 - last edited on ‎03-08-2020 14:39 by Fitbit Moderator

‎03-07-2020 20:19 - last edited on ‎03-08-2020 14:39 by Fitbit Moderator

I wore my Ionic today in the pool. Ive had it on in the pool before. Today, it wont turn back on. When I tried to connect to the charger, it did a long buzz but nothing happened. I tried the factory 3 times but no luck. Ive had my Ionic for 2 years and never had this problem. 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎03-08-2020 14:39

‎03-08-2020 14:39

Hi @Momof3boys04, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device before posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

Best Answer
0 Votes

‎03-09-2020 03:54

In response to RicardoFitbit

‎03-09-2020 03:54

The Ionic is dead. The sensors arent flashing. I tried the rice trick and the reset and nothing. I even tried to charge ot and it dis a long buzz for about 10 to 15 seconds.

Best Answer
0 Votes

‎03-12-2020 17:31

In response to Momof3boys04

‎03-12-2020 17:31

Thanks for your update @Momof3boys04, sorry for the delay in responding your post.

 

I appreciate your effort troubleshooting your Ionic. I was informed by our Support team that they already provided you assistance with the issue you're experiencing with your device, therefore, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

I'll be around if you need anything else. 

Best Answer
0 Votes