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Unresponsive device after swim

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‎05-24-2020 03:34 - last edited on ‎05-24-2020 15:10 by Fitbit Moderator

‎05-24-2020 03:34 - last edited on ‎05-24-2020 15:10 by Fitbit Moderator

Yesterday after swimming/sunning (which I have always done) I noticed my ionic screen black. Went to go turn it back on and nothing. Made sure it was dry and connected to charger for 6-8 hours and still nothing. Finally, it vibrated time like it was going to turn on and the Green light on the back was flashing but still no screen. HELP!

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎05-24-2020 15:09 - last edited on ‎09-13-2025 11:36 by Fitbit Moderator

‎05-24-2020 15:09 - last edited on ‎09-13-2025 11:36 by Fitbit Moderator

Hi @KirbieA, welcome to the Community Forums! 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

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‎05-25-2020 04:24

In response to RicardoFitbit

‎05-25-2020 04:24

Tried everything and still nothing had worked to get the device to turn on.

Sent from my iPhone
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‎05-25-2020 08:59 - last edited on ‎05-25-2020 15:15 by Fitbit Moderator

In response to KirbieA

‎05-25-2020 08:59 - last edited on ‎05-25-2020 15:15 by Fitbit Moderator

Had the exact same thing happen to me yesterday and all I got was same troubleshooting responses and a 25% discount for a new one.  Needless to say, last time I buy Fitbit.

 

Moderator Edit: Formatting

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‎05-25-2020 14:11

In response to DD91

‎05-25-2020 14:11

Yea that is totally unacceptable for the price you have to pay for these Fitbits and they only last a little over a year with everyday use. My wrist felt so naked as I have worn a watch of some type since I can remember so I went to my local store and purchased an Apple Watch after reading reviews. Here’s to hoping it does better 🤞🏻

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