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Unresponsive device

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‎06-02-2019 06:08 - last edited on ‎06-03-2019 12:12 by Fitbit Moderator

‎06-02-2019 06:08 - last edited on ‎06-03-2019 12:12 by Fitbit Moderator

My Iconic just went blank. I won’t reset, turn on or reset. It worked when I took it off before I went to bed. Woke up and wasn’t working. 

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎06-03-2019 12:15 - last edited on ‎09-30-2025 09:20 by Fitbit Moderator

‎06-03-2019 12:15 - last edited on ‎09-30-2025 09:20 by Fitbit Moderator

Hello @Smoochie98 thank you for bringing this to my attention, let me give you a hand with your Ionic and a warm welcome to our Fitbit Community.

Seems odd that your device is not responding anymore. If you haven't already done so, please check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which was really helpful for other users that experience the same situation.

Keep me posted and let me know if you have any additional questions. 

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‎06-03-2019 16:00

In response to RicardoFitbit

‎06-03-2019 16:00

Thank you for your assistance. I clean the contacts on the back of my Fitbit and the pins on the charging cable. It is still not turning on or charging.

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‎06-03-2019 20:32

In response to Smoochie98

‎06-03-2019 20:32

Mine went blank today too. Working fine this morning then noticed at work it was blank. Wont turn on, won't charge .

They replaced my ionic just 4 months ago 😏

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