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Unresponsive device

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‎10-26-2019 10:56 - last edited on ‎10-27-2019 14:54 by Fitbit Moderator

‎10-26-2019 10:56 - last edited on ‎10-27-2019 14:54 by Fitbit Moderator

I went to bed last night at 11:45pm with 15% battery, and woke up at 7am to it dead. I attempted to restart it using the back/left button, but nothing happened. I then let it sit to charge for 2 hours as I had read in previous recommendations, but it is still dead. I then went into the app to the setting to try and manually turn off/on that way, but the app is not able to recognize or locate my Fitbit. App shows that the last sync was at 2:59am, so uncertain what may have happened. Any help would be greatly appreciated so I can get back to using it!

 

Moderator edit: Subject for clarity 

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‎10-27-2019 14:53

‎10-27-2019 14:53

Hi @timnangela, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Ionic device isn't working as the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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