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Unresponsive device

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‎10-27-2019 19:53

‎10-27-2019 19:53

My Fitbit ionic purchased back in June just went totally dark and won’t power up despite recharging. Noticing lots of other posts as well. Anyone know what’s going on?

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‎10-28-2019 00:23

‎10-28-2019 00:23

Same here, ionic completely dark, no charge no response to reset. Last synck was 25 okt.

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‎10-28-2019 03:27

In response to Ronthehague

‎10-28-2019 03:27

I have the same (or similar) thing with my watch post-update. Black screen but the green light beneath is still flashing.

 

The watch is still recording *something* because the app says I have done 187 steps today (although my phone says I have done 1500) and the app registers the battery at 11% currently, but the screen is forever black.

 

I appreciate FitBit's support offering me a replacement, but they really should be doing things for people outside of warranty too as a goodwill gesture, its quite obviously a fault with the update.

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