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Unresponsive device

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‎01-04-2020 17:07 - last edited on ‎01-05-2020 16:32 by Fitbit Moderator

‎01-04-2020 17:07 - last edited on ‎01-05-2020 16:32 by Fitbit Moderator

I recently had issues with my ionic with the last update. Those appeared to be resolved and everything was fine again.

 

Just before Christmas my ionic suddenly went blank. The watch screen was a black background originally but now its a black box shape with a white border and that’s it. 

 

I have tried several times to re-boot it and even hard reset it but its completely useless right now. 

 

Help...

 

Moderator edit: Subject for clarity 

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1 REPLY 1

‎01-05-2020 16:32

‎01-05-2020 16:32

Hi @Kev2719, It's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention and for troubleshooting your Ionic prior to posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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