Difficulties after firmware update

[Chad80]

My watch no longer tracks steps or HR after the most recent update. It also seems the display no longer activates due to motion, even though that setting is on. It basically only tells time. I really loved this watch, but it's short lifespan has me filled with regret to spend so much on a watch that doesn't last. I'd love for Fitbit to fix these common issues, but it seems many others are experiencing the same or worse issues. Has anyone successfully overcome these issues. I've done soft and hard resets, deleted and reinstalled the app. Nothing works. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Chad80, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post, your effort and patience troubleshooting this situation prior to posting are appreciated, I understand how frustrating such difficulties can be for you. I was informed by our Customer Support team that they already provided you assistance with the difficulties you experienced with your Ionic. That being said, my best advice for you at this moment will be to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

Please do not hesitate to contact me back if you have any additional questions. 

[Chad80]

Nobody has contacted me about this issue. Sent from my Verizon, Samsung Galaxy smartphone

[Chad80]

Nobody contacted me or provided assistance