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Unresponsive device

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‎07-05-2020 07:28 - last edited on ‎07-05-2020 14:59 by Fitbit Moderator

‎07-05-2020 07:28 - last edited on ‎07-05-2020 14:59 by Fitbit Moderator

My Ionic has been a paper weight since the last update. I have seen the posts about Fitbit offering 25% off a new one and then will offer 50% off a new one. My question is why do I have to fight with Fitbit and pay for a New Ionic if it was Fitbit’s update that caused the crash?  Oh and of course this happens a month after warranty expires. Anyone else have any luck traversing this difficult path set up by Fitbit?  

 

Moderator Edit: Clarified subject

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‎07-05-2020 14:58

‎07-05-2020 14:58

Hi @Fuzz_man_ca, welcome to the Community Forums!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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‎07-06-2020 08:27 - last edited on ‎07-06-2020 12:49 by Fitbit Moderator

In response to RicardoFitbit

‎07-06-2020 08:27 - last edited on ‎07-06-2020 12:49 by Fitbit Moderator

I didn’t receive assistance. I read the forum and saw what everyone else was going through. I am leery about buying a new Fitbit if their own updates will turn them into paperweights. I reached out to customer service and received no reply. Maybe it is time to cut my losses and move to a new manufacturer like Apple or Garmin. 

 

Moderator Edit: Formatting

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‎07-06-2020 14:08

In response to Fuzz_man_ca

‎07-06-2020 14:08

Don't give up just yet on your Fitbit! I know you are frustrated. I have been using fitbit for the past 10+ years and I know their products are solid. I use my Ionic 24/7 and it keeps my workouts fun and engaging. When mine died, I went to the forum and methodically went  through each person's suggestions. My problem started after running in a driving Texas rain storm. The device display would not come on once I hit the left button. It was just a glow around the face of the watch. One of the suggestions, clean thoroughly with a soft soap, and I dried it off. I hit all three buttons at the same time and it came back on. I come from an IT back ground and FITBIT is a very good organization and there products are heavily tested. Hope your fitbit comes back!

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