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Update 2.0 broke my fitbit

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‎03-21-2018 03:36

‎03-21-2018 03:36

I bought my Fitbit Ionic last Saturday and was very excited to use it. It was great up until the Update 2.0. I tried to update it last night and the first attempt froze on the update screen, even though my phone said the update was complete. On my second attempt it froze again after I left it around 5 hours for the 'installation' to complete.

 

I have now factory reset the Fitbit, and deleted the app from my phone to start over. My phone now wont even setup with the Fitbit.

 

Any help would be great as I was looking forward to my Fitbit, but now im thinking should I have spent £80 more and got an apple watch (shudder)

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‎03-21-2018 05:54

‎03-21-2018 05:54

Are you iOS or Android?  

Did you remove the Ionic from your fitbit account?  If it is still on your account, you won't have to "re-sync" when you log into the app.  

 

Try removing the device from your account (you can do that on the website) and then try setting the device up as a new device.

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3 REPLIES 3

‎03-21-2018 05:54

‎03-21-2018 05:54

Are you iOS or Android?  

Did you remove the Ionic from your fitbit account?  If it is still on your account, you won't have to "re-sync" when you log into the app.  

 

Try removing the device from your account (you can do that on the website) and then try setting the device up as a new device.

Best Answer
0 Votes

‎03-21-2018 05:56

‎03-21-2018 05:56

Are you iOS or Android?  

Did you remove the Ionic from your Fitbit account?  If it is still on your account, you won't have to "re-sync" when you log into the app.  

 

Try removing the device from your account (you can do that on the website) and then try setting the device up as a new device.

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0 Votes

‎03-21-2018 06:27

In response to VandyCWG

‎03-21-2018 06:27

Thank you! I just had to remove the device and re-download the app multiple times over and over until it finally synced again and updated. Repetition was key it seemed. Thanks for the help on the recommendation to remove the device. 

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