help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Update killed Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-15-2019 08:10

‎01-15-2019 08:10

The new update has killed my IONIC. It won't start, not even on restart attempt or even when charging. It began with syncing and bluetBlue connection issues, which resooveron rebooting. Then next morning upto a dead Fitbit Ionic. 

Best Answer
0 Votes
2 REPLIES 2

‎01-15-2019 10:13 - edited ‎01-15-2019 10:16

‎01-15-2019 10:13 - edited ‎01-15-2019 10:16

@RajeshkArora wrote:

The new update has killed my IONIC. It won't start, not even on restart attempt or even when charging. It began with syncing and bluetBlue connection issues, which resooveron rebooting. Then next morning upto a dead Fitbit Ionic. 

Yep that has been reported dozens of time in this Help Forum.  Call Tech Support right away and see if they will replace it or give you a refund.  My first Ionic was defective and replaced in the first week of ownership.  QC and reliability are very suspect especially after the 3.0 firmware update.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
Best Answer
0 Votes

‎02-21-2019 11:13

‎02-21-2019 11:13

Yup, the last update blacked mine out. After an hour on the phone with Fitbit, all they could do was offer me a discount on another one since I was out of the warranty period. The same occurrence happened to the friend that got one just before me, leading me to buy one. I would say that is poor form since their updates have been notorious for failing parts, if not all capability of the ionic over the last year and a half that I've had it. They should just be replacing them. So, I will not get another and I'm passing my story around to urge others not to as well. 

Best Answer