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Vertical lines on Ionic display

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‎01-12-2020 05:19 - last edited on ‎01-12-2020 16:04 by Fitbit Moderator

‎01-12-2020 05:19 - last edited on ‎01-12-2020 16:04 by Fitbit Moderator

My Fitbit Ionic works, but several vertical lines appear on the screen. I've tried turning off/on and did a factory reset. Any suggestions?

 

Moderator edit: Subject for clarity 

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‎01-12-2020 09:29

‎01-12-2020 09:29

Contact Customer Support.

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3 REPLIES 3

‎01-12-2020 09:29

‎01-12-2020 09:29

Contact Customer Support.

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‎01-12-2020 16:03

In response to SunsetRunner

‎01-12-2020 16:03

Hi @JLH121314, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your Ionic prior to posting. Just as @SunsetRunner suggested you, I was informed by our Support team that they already provided you with assistance regarding this situation. That being said, my best advice for you at this moment will be to contact them back if you require further assistance or if you have additional questions about the outcome of your case.

 

I'll be around if you need anything else.  

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‎05-31-2020 17:46

In response to RicardoFitbit

‎05-31-2020 17:46

If the ionic is outside of warranty is this issue not covered?

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