Volume control not working for Pandora

[JonBr]

I bought the Ionic so that I would be able to listen to music while running without carrying my phone with me. I am able to do that through the Pandora app, but so far I have been completely unable to adjust the volume. The music comes through my Bluetooth earbuds at a deafening volume. When I try to use the volume controls, they light up as if to indicate they are working, but the volume never changes.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@JonBr Welcome to the Community. Thanks for the detailed information shared. 

When music is playing, play or pause the track or tap the arrow icons to skip to the next track or previous track. Press the + and - icons to control the volume. 

Since you're getting the volume control buttons but they aren't working, please restart your watch and try once again. 

Keep me posted. 

[JonBr]

I restarted my Ionic and nothing changed.

[SilviaFitbit]

@JonBr It's nice to see you around. Thanks for letting me know that after restarting it, you're still unable to control the volume. 

In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your inbox. 

I'll be around if you have any additional questions.