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Display doesn't work and it's not syncing

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‎01-22-2020 17:50

‎01-22-2020 17:50

The display went out of my FitBit Ionic a few days ago. There's a small bluish light and it was still tracking steps/heart rate, etc. Now it won't sync either (tried to sync with both the IPhone app and my laptop). I've done several resets. Nothing is working. 

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‎01-23-2020 10:20 - last edited on ‎10-09-2025 08:45 by Fitbit Moderator

‎01-23-2020 10:20 - last edited on ‎10-09-2025 08:45 by Fitbit Moderator

@jjkunkle Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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