Volume on Ionic with Powerbeats

[Sself]

Can’t control volume from iconic Fitbit to Powerbeats earphones. 

Moderator edit: edited title for clarity

[SantiR]

@Sself Welcome to the Fitbit family! Thanks for reporting this. Please try the following:

• Restart your Ionic.
• Unpair your headphones.
• Pair your headphones once again.

This basic troubleshooting has worked for other users. It is worth giving it a try.

Keep me posted! 

[AUSionic]

Since Powerbeats and Airpods are almost the same, and I struggle with Airpods:

Jan 9th 2018

Me: ... nope, they seem to be stuck at less than max volume.I tried to max them out on the iPhone to see if they have "memory". But they seem to cap at a much lower volume than e.g. the iPhone max volume

Support: Thanks for confirming. After investigating with my support team, we found that our engineers are already aware of the problem and are working to resolve it as quickly as possible. The issue as you asked mentioned before will be resolved with the next update.

Boom!

Moderator Edit: Format

[SantiR]

@AUSionic Welcome to the Fitbit forums! Thanks for sharing that information. It's good to know that Fitbit is working on a fix to be released soon.

I just want to confirm if you tried the current workaround that has helped other users:

• Restart your Ionic.
• Unpair your headphones.
• Pair your headphones once again.

If you did, you can try once again to see if that will work for the moment. 

Also, do you happen to have any other Bluetooth headphones you can try to pair? 

Keep me posted! 

[hof11231]

Has this issue been addressed yet by any updates?  I'm still unable to turn the volume up past a very low level with the Ionic.