09-17-2019 14:57
09-17-2019 14:57
I suggest that you make a watch that lasts longer than a year and a half. In the span of literally 10 minutes my watch went from working fine to not turning on or charging. Customer service asked me to try restarting it, I did, and it still didn't work, at which point they said there was nothing else that could be done and offered me a discount on a new watch because it is no longer under warranty. You have got to be kidding me! I spent $300 on this watch! There is no reason that it should not last many years. I took very good care of it and followed care instructions to a "T".
Needless to say, I will never purchase another Fitbit and will make sure that my friends and family don't make the same mistake that I did supporting this awful company!
09-18-2019 01:41
09-18-2019 01:41
My Ionic has also died at a bit over the 18 month mark, but under the 2 year mark.
Hopefully I can find my receipt, and I may be covered by Australian consumer law.
09-18-2019 08:05
09-18-2019 08:05
Mademoiselle did your Ionic die while installing the firmware update or just out of the blue?
09-18-2019 23:26
09-18-2019 23:26
Hi Matt, mine died while performing a firmware update.
09-19-2019 04:33
09-19-2019 04:33
Was it the most recent update (a few days ago)?
09-19-2019 05:18
09-19-2019 05:18
@mademoiselle230 I agree with you. Mine died with only 15 months of use. In fact, it looks like new and I really took care of it during this period. As a funny fact, I still have the original box of it.
09-19-2019 11:21
09-19-2019 11:21
Hi Matt,
Was just about to update the firmware when it died.
09-19-2019 11:45
09-19-2019 11:45