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Watch not tracking steps properly

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‎10-02-2018 22:18

‎10-02-2018 22:18

My watch that has been working perfectly up until last week is no longer tracking my steps accurately, there is a huge difference to what my watch is saying I’m doing to what I’m actually doing and it today didn’t correctly track my active minutes, it only logged 14 mins of a 37 min bike ride. How do I correct this?
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3 REPLIES 3

‎10-03-2018 01:03

‎10-03-2018 01:03

Have you tried restarting your Io ic? If not do it several times. Let us know how you go 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-03-2018 02:00

In response to NellyG

‎10-03-2018 02:00

Thanks I had done that in the end I had to set watch back to factory settings, delete the Fitbit app from my phone, remove the watch from the app and reinstall rightbback from the beginning again, hoping this will fix it

Sent from my iPhone
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‎10-04-2018 12:23 - edited ‎10-04-2018 12:24

In response to Guarrera88

‎10-04-2018 12:23 - edited ‎10-04-2018 12:24

It's good to see new faces around @Guarrera88! I'll be glad to assist you with your step count inquiry. 

 

Thank you for describing all the steps you have followed in order to fix this issue. I hope they worked.

 

Great advise @NellyG! Robot LOL

 

Let me know how it goes with your device and if you have more questions please come back!

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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