Watch shutting down and excessive calories

[TezG]

Ionic watch purchased on Monday and already things going wrong. When waking up in morning watch showing 1600 calories. Also discovered watch keeps shutting down. Turned off 3 times today as recommended. Any other suggestions?

[SilviaFitbit]

@TezG A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

Sorry to hear that your watch keeps shutting down. 

Fitbit devices combine your basal metabolic rate (BMR)—the rate at which you burn calories at rest to maintain vital body functions (including breathing, blood circulation, and heartbeat)—and your activity data to estimate your calories burned. If your device tracks heart rate, your heart-rate data is also included, especially to estimate calories burned during exercise. The number you see on your Fitbit device is your total calories burned for the day.

Your BMR is based on the physical data you entered in to your Fitbit account (height, weight, sex, and age) and accounts for at least half the calories you burn in a day. Because your body burns calories even if you’re asleep or not moving, you see calories burned on your device when you wake up and will notice this number increase throughout the day.

I would like you to restart your watch and continue monitoring its behavior. 

Let me know how it goes. I'll be around if you have any additional questions. 

[TezG]

Good evening

The watch is still Shutting down which is getting very frustrating now. I have also manually shut it down again! There is an option for a software update which I will do tomorrow! If this doesn’t work what do I do then?

TezG

Sent from my iPhone

[SilviaFitbit]

@TezG Thank you for getting back.

I appreciate the troubleshooting tried, thanks for letting me know that you received the latest firmware update. Please let me know the results that you got after updating your watch. 

Looking forward to hearing back from you. 

[TezG]

Hello

Unfortunately after trying everything including software update the watch is still shutting down!

Obviously this is very frustrating and annoying and obviously some fault with this watch! Can you please advise us what we should do now?

Many thanks!

Sent from my iPhone

[SilviaFitbit]

@TezG Thanks for getting back. I see where your frustration is coming from. 

In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.