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Ionic screen has gone blank

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‎09-15-2020 14:13 - last edited on ‎09-17-2020 17:12 by Fitbit Moderator

‎09-15-2020 14:13 - last edited on ‎09-17-2020 17:12 by Fitbit Moderator

My device has gone blank.  Black screen no flashing green lights.  App says fully charged.  Last time saw screen on 753PM..I was checking time.  It is now 5 hrs later.  Factory reset not working. 

 

Moderator Edit: Clarified subject

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‎09-15-2020 14:25

‎09-15-2020 14:25

Same thing happened to me today.  Went through help chat.....they said they will email me warranty options. I guess its dead?

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‎09-17-2020 17:16 - last edited on ‎10-17-2024 11:03 by Fitbit Moderator

In response to Elliedawg412

‎09-17-2020 17:16 - last edited on ‎10-17-2024 11:03 by Fitbit Moderator

@Fatgrlslim A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and they mentioned that you already have a case created with them please continue the communication through email, they'll be happy to assist. 

@Elliedawg412 Welcome to the Fitbit Community. Thanks for sharing that you have contacted our Support team, please continue the communication through email they'll be happy to assist you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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