10-02-2017
05:19
- last edited on
06-25-2019
20:08
by
DavideFitbit
10-02-2017
05:19
- last edited on
06-25-2019
20:08
by
DavideFitbit
Anyone having any trouble with their bands on the ionic. I’m still experiencing some looseness around the hinge! No idea if it me or the band. I’ve preordered the sportsband so hopefully that will be better. Anyone know when is that out? Are they available in the shops yet?
Moderator edit: subject updated for clarity
10-02-2017 06:09
10-02-2017 06:09
I was wondering how comfortable the band was. According to what I read online it isn't very comfortable. I'm running to some stores today to pick mine up and was hoping to get the sportsband for it. On a few websites it doesn't look like those are available yet but maybe they just don't have them listed yet.
10-02-2017 07:01
10-02-2017 07:01
10-02-2017 07:27
10-02-2017 07:27
Did you try the other sized band it comes with to see if it snaps in better? I have had no issues with mine staying in.
10-02-2017 07:47
10-02-2017 07:47
I found that you have to make sure that the band's button clicks to know the band is properly secured and doesn't fall off of the Ionic. And even so, make a bit pressure between the Ionic and its band, to check that they are properly. Though it may sound obvious, perhaps this link can help: https://help.fitbit.com/articles/en_US/Help_article/2084/
10-02-2017 18:14
10-02-2017 18:14
If the band doesn't fit securely after following dear @SunsetRunner 's suggestion, it may be possible the tracker needs to get replaced (that's up to fitbit to decide).
The support team can be contacted from the official contact page.