help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wi-Fi connectivity issues with Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-20-2018 15:53 - last edited on ‎10-22-2018 05:30 by Fitbit Moderator

‎10-20-2018 15:53 - last edited on ‎10-22-2018 05:30 by Fitbit Moderator

fitbit support - you need to fix the connectivity issues. Apps that rely on WiFi, constantly disconnect and very frustrating to try to update, unsuccessfully over and over. Also what is the purpose of having the “setup WiFi” if we are unable to control it. These issues will prompt lost of users. Fix it!

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎10-22-2018 05:30 - edited ‎02-06-2024 07:08

‎10-22-2018 05:30 - edited ‎02-06-2024 07:08

Welcome on board @Fwane, it's nice to see you here! Sorry to hear about the Wi-Fi connectivity issues you've been experience. 

Can you please double check the following:

  • Open up the Fitbit App
  • Go to the Ionic on the top right of the home screen
  • Scroll down to General
  • There you will see Wi-Fi Settings > Setup Wi-Fi.

Also, the first time I got my Ionic I noticed that in the "about" section of the settings mine always showed "Wi-Fi off" but my Ionic seemed to be working fine. Given that the documentation says that it only turns Wi-Fi on when needed to save battery, I was wondering whether "Wi-Fi off" simply means it is not in use rather than it is not configured.

For additional troubleshooting steps, please see: Why won't my Fitbit watch connect to Wi-Fi?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes