WiFi related issues

[MattFitbit]

Fitbit update 6/23: The issue related to WiFi uploads has now been resolved. Setup, firmware updates, sync, and smartwatch app/music transfer should work as expected.

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Hi all! 

Our team is aware of an issue which may be affecting WiFi related features. Setup, firmware updates, sync, and smartwatch app/music transfer may be affected.

If you are setting up for the first time or updating your Ionic's firmware, you can do so by utilizing Bluetooth. However, this process may take more time than the WiFi method. 

For more information on updating your Versa, please check out this article. 

I will be sure to keep you all updated as more information becomes available. Thanks for your patience while we resolve this issue!

Let me know if you have any additional questions. 

[AMP13]

When will this issue be resolved? I can't add ionic to my phone. I've done everything! Watch is found and says connecting, but won't.

[hddude66]

Just picked mine up yesterday and after spending about 4 hours and 3 different devices trying to set it up I called Support and was informed of an internal issue with the wifi. I was able to use the bluetooth to get mine setup.

[AMP13]

Tried just Bluetooth and still doesn't work. 😫

[racrook]

This is happening to me as well

[racrook]

Also the widget is not appearing.  If I go on the screen where I put it it detects it and asks if I want to remove, but it is not visible

[Joanrobins]

My clock is off by several hours. My steps are off by several thousand. I can't sync even with Bluetooth and my android phone as I could before Thursday. What is happening and when will it be fixed?

[MattFitbit · Accepted solution]

Hi all! 

The issue related to WiFi uploads has now been resolved. Setup, firmware updates, sync, and smartwatch app/music transfer should work as expected.

If you are still having any issues utilizing WiFi, I recommend checking out the troubleshooting steps detailed in this article. For more information on connecting to WiFi, there are some additional resources, here.

If you continue to experience any issues with your watch, let us know by starting a new topic on the community.