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Hey @dave7483,
Fitbit wrote an article that has troubleshooting steps for Wi-Fi, that would be a good place to start.
https://help.fitbit.com/articles/en_US/Help_article/2249
One thing that I see happen sometimes is on dual-band wi-fi routers, connection doesn't work right. You'd need to set it to 2.4gHz for the watch to work. Just a thought.
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