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Wifi error message

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‎04-27-2018 08:23

‎04-27-2018 08:23

New wifi router same provider.  New password.  It wont detect the router.  It said theres an error.  Does anyone know what that's about?

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‎04-27-2018 11:14

‎04-27-2018 11:14

Did you go through the WiFi Setup process by going to the Fitbit App dashboard and clicking on the Account icon and then Ionic?  Scroll down to WiFi Setup.

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‎04-27-2018 11:34

In response to SunsetRunner

‎04-27-2018 11:34

I tried that yes.  So I uninstalled the app and installed it again and it worked.  Thanks for the suggestion.


Sent from my T-Mobile 4G LTE Device
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‎04-27-2018 11:55

In response to JoyE74

‎04-27-2018 11:55

Good news, Joy.  Thanks for reporting back.

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‎04-30-2018 14:36

‎04-30-2018 14:36

@JoyE74 @SunsetRunner It's great to see you in the Fitbit Community.

 

@JoyE74 I'm glad to see that you've resolved the difficulties to sync with your new router. Thanks for sharing the troubleshooting steps you've performed. 

 

@SunsetRunner Thanks for your help.

 

You are welcome to check out our Discussions board, where you might find interesting topics to discuss.

 

Keep on stepping.

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