Can not get the update to start

[Coppelltodd]

I have:

1. Restarted my phone many times

2. Reset my ionic many times

3. Tryied to connect to my wi fi many times but i can not tell if it connects.  It brief shows connected and then the wifi image is just grey

I tap the update red bar and it looks like my screen moves left and then.....nothing just shows me the normal screen.  Nothing but problems with the ionic and the samsung s8.

What do i need to do to get it to update?

[SantiR]

@Coppelltodd Welcome to the Fitbit Community! Thanks for sharing the situation you are experiencing with Ionic's update. Also, thanks for trying those steps in order to sort this out.

I'd recommend checking this helpful article and following all of the steps there. You will find steps for both Wi-Fi and Bluetooth updates. Perform the steps in the order given for best results.

Hope this helps. Let me know how it goes!