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Will Fitbit update these features?

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‎03-05-2018 09:02

‎03-05-2018 09:02

I'm new to the smart watch/fitness tracking game and was really excited about the idea of Ionic. I've had it for a few days now though and have been pretty disappointed with my $300 device. I'm thinking of returning it but before I do was I curious if there was any word on a few features getting fixed:

 

1) Bluetooth updates to support more headphones. This is by far the most frustrating thing for me because that was one of the reasons I bought this device. I wanted to go on runs without my phone. I've researched on this board and found that I am essentially screwed and my Jabra Sport Pulse headphones won't pair properly. They connect, but when playing music it will play for 5 seconds, and then stop for 2. It also seems like it's playing slightly fast forward. Is this an issue that can be fixed with firmware?

 

2) Notifications from my phone are incredibly inconsistent. They will show up for one text and then not for the next 5.

 

3) Fitbit Pay working with more banks (CHASE)

 

4) More recognized exercises. Things like rowing and kayaking should be on there.

 

I really don't want to have to return it, but I'm disappointed.

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1 REPLY 1

‎03-05-2018 10:02

‎03-05-2018 10:02

@EMPreston, sorry you are disappointed.  There will be no official response or "word on a few features getting fixed", or whether they are broken.  Here is my take on your "requests":

 

1 - Since the Bluetooth chip is hardware, it is unlikely it will change.  But, the current Bluetooth will pair with most, if not all, Bluetooth 4.0 headphones/ear buds.  I have had no problem pairing my Skull Candy headphone nor two different sets of earbuds.  There have been posts elsewhere about the sound cutting out on the earbuds, which you might want to search for.

 

2 - This is a Bluetooth connectivity problem, and is being worked on by Fitbit. You will find a lot of posts on syncing & notifications.

 

3 - More banks will be added, but it takes time to get agreements with the financial institutions to accomplish that. It is likely that your bank(s) will be added at some point.

 

4 - You may wish to visit the Feature Suggestions Forum and vote for such suggestions there.

Best Answer