Won't charge

[JLSarmyvet]

Wouldn't charge to 100% at first,  then not at all... now dead. Got this for Christmas 2018.really miss it. Tried everything I've read... now what?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @JLSarmyvet.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with charging your Fitbit. Thank you for your efforts to resolve this, I understand how you are feeling as you received your device for Christmas. I recommend confirming if you've tried our complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

Let me know if the issue persists, I'll be around. 

[JLSarmyvet]

I have tried all of these 'fixes' none work.  I even purchased a new charger... I am trying again,  but do not look for any good results.

[LiliyaFitbit]

Hi @JLSarmyvet, thank you for your reply. 

I really appreciate your efforts to resolve the issue. Thank you for sharing that you even purchased a new charger. Please keep me posted on the results, I will be glad to assist you further. 

Let me know if you have any questions.

[JLSarmyvet]

Nothing has worked,  what do I do now?

[VCE]

After 18 months and no warranty my fitbit stop working and all I get from support is a20% discount to buy another fitbit, obviously I won't do it. No more cheap products with no support. 

[JLSarmyvet]

So what now... ?

[fittykitty · Accepted solution]

It's NOT the charger. When I got the second Ionic, I tried the new charger on the first and it still did not charge. It's the bloody watch! I really liked my watch, and feel deprived now. Of course, both had expired warranties. I believe that is called "built in obsolescence". Any suggestions  would be appreciated. Obviously, this is a known problem. Come on, FitBit, Man up!

[JLSarmyvet]

For the third time... nothing has worked... now what?

[VCE]

I think fitbit should be responsible for the bad quality products and replace all the ionics that after x amount of months stop working.

[LiliyaFitbit]

Thank you for your reply, @JLSarmyvet. It's nice to see you around, @fittykitty @VCE. I am sorry for the delayed response. 

@JLSarmyvet I am sorry to hear the issue persists. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

@VCE thank you for joining the thread and sharing your experience. I am sure our Support team tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome.

@fittykitty I am sorry to hear about your experience, I totally understand how you are feeling and appreciate your feedback. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

I'll be around if you need further assistance. 

[Nadeane21]

The same thing basically just happened to me. I tried everything under the sun to get it to work again.  I contacted support and they only gave me discounts for a new one. The ionic is barely over a year old and therefore out of warranty. Only option is to buy a new one with a discount. But I don't know if its worth it if I'm going to have to buy a new one every year or so. When I buy a phone or any electronic device I expect to work and be fine for at least 3 years to really justify it... so I might just move to another company and see if I have better luck with their trackers lifespans.