Won't start

[Tashturmaine]

My fit bit won't even turn on. It was charged. Screen is blank. Have tried re setting several times no luck. What is next step 

[N8teGee]

Hi @Tashturmaine.

Just to confirm you have followed the steps here to restart your device?

[rogerine]

I kind of have the same issue.  It was working and all of a sudden it just stop counting.  The number is now stagnant and won't move.  And I've been active with my walk and stuff. What is wrong with this watch?  How can this be fixed?

---

@Tashturmaine wrote:

My fit bit won't even turn on. It was charged. Screen is blank. Have tried re setting several times no luck. What is next step 

---

[Tashturmaine]

Yes I've followed steps to re start and it wont. My screen is completely blank

[N8teGee]

@rogerine can you perform the restart procedure to see if that works for you? 

[N8teGee]

---

@Tashturmaine wrote:
Yes I've followed steps to re start and it wont. My screen is completely blank

---

Ok, it sounds as though you have tried all of the troubleshooting steps. I think you would need to speak to customer support in this case as the issue sounds like it's hardware related.

[rogerine]

Yes, I restarted, it seems to be working now, however, I did lost quite a few number of steps. Glad it’s back to working again. Thanks for your quick follow up. Greatly appreciated! 👍😀

Sent from my iPhone

[Tashturmaine]

Thank you for your reply. I called Fitbit and they said manufacturing and nothing they can do about it.