help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Workouts not showing in Today's app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-03-2019 21:57 - last edited on ‎06-04-2019 16:14 by Fitbit Moderator

‎06-03-2019 21:57 - last edited on ‎06-04-2019 16:14 by Fitbit Moderator

My Iconic Fitbit is not tracking exercise. I commence a workout on the watch. It’s counting towards my overall steps calories burnt etc. It is syncing correctly with the app. But it’s the watch itself that is not logging the workout as when you check thru your shortcuts on the watch to Today’s activities - it shows no recent work outs. 

 

Moderator edit: Updated subject for clarity 

 

Best Answer
0 Votes
1 REPLY 1

‎06-04-2019 16:13 - edited ‎06-04-2019 16:14

‎06-04-2019 16:13 - edited ‎06-04-2019 16:14

Welcome to the Community @Beamsy86. Thanks for the details mentioned.

 

I would like you to try the following troubleshooting that has worked for some others in the forums: 

 

  1. Go to Fitbit Dashboard > Account > Ionic > Remove device
  2. Remove it from your phone's Bluetooth
  3. Restart it
  4. Make sure your phone and Fitbit app are up to date
  5. Set your Ionic once again

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes