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Wristband failure

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‎08-28-2019 08:57 - edited ‎09-01-2019 12:37

‎08-28-2019 08:57 - edited ‎09-01-2019 12:37

For anyone thinking about the Ionic, you may want to reconsider.  The bands are prone to failing and Fitibit will not replace them over a year.

 

I have been a loyal customer for several different devices.  With my Ionic I have been pleased but the strap came apart at 13 months.  It unglued where the watch attaches to the strap.  This was also an issue with my Charge HR. They just cannot seem to make a band that lasts.

 

Customer service told me the limit is 12 months for a replacement. 

 

So essentially, despite  the high price point on this unit, they consider a 12 month life span for an athletic wrist band acceptable.

 

Am disappointed that despite a clear design flaw they will not support their customers so I will likely be parting ways with Fitbit.

 

Moderator edit: Updated subject for clarity 

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5 REPLIES 5

‎08-29-2019 11:18

‎08-29-2019 11:18

It's great to see you on the Community @KLoukes. Thanks for taking the time to share your experience in the Forums. 

 

I'm very sorry to see that you've experienced trouble with the wristband of your Ionic. It is particularly difficult when the device is no longer covered by the warranty, but even though Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

 

Thank you for taking the time to share your feedback regarding the quality and the availability of wristbands; comments from users are always useful to continue to improving the quality of products and services.

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-01-2019 12:35

In response to SilviaFitbit

‎09-01-2019 12:35

What’s really difficult, is being told it’s reasonable that you need to buy your high end 350$ athletic watch replacement parts just after a year.

 

And worse, when you have been brand loyal for several watches.

 

When profit margins matter more than delivering a dependable product, it’s shameful.

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‎08-17-2020 20:37

In response to SilviaFitbit

‎08-17-2020 20:37

Is it still possible to purchase replacement bands? I cant see them on the website?

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‎08-17-2020 21:23

In response to R3NA

‎08-17-2020 21:23

Hi @R3NA  I'm in the USA and see three different styles of replacement bands on the Fitbit Store. Try this link - click. 

Stepping in the U.S.A. since September 2013. Android 14

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‎08-18-2020 10:18

In response to Odyssey13

‎08-18-2020 10:18

My Ionic wrist band failed where it attaches to the watch and was quickly replaced by FitBit, i'm sure it was over 1 year, although it does have a 2 year warranty (UK).

You can by replacements off Amazon, I also have a leather strap for occasional use.

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