Fitbit Ionic crashes when double tap on excercise

[Brooklyn320]

Before the latest firmware I used to double tap on the exercise I wanted to select and then tap "play button" to start tracking, now if you double tap on one of the exercises for example "swim" or "run" the watch crashes. Seems like single tap is the other way to start it which is what i use now (single tap was not doing anything at all prior to this update).

Just wanted to give you a heads up on this.

[MarreFitbit]

Thanks for stopping by @Brooklyn320 and for the heads up! My Ionic keeps working as it used to before the update. By any chance, have you tried restart it? If not yet, I'd recommend following these steps:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

After the restart test your tracker and see if when taping the exercise of your choice it keeps crashing. 

I'll be around, keep me posted!

[Brooklyn320]

Hi I did restart it a bunch of times, and it did not help. It took me a while to figure out that after update you can also single tap to start exercise tracking so I was very frustrated that the new firmware update broke the main feature of the ionic which is exercise tracking. 

Additionally, yesterday a friend of mine bought an brand new Ionic, updated it to the latest firmware and his does the same thing, it crashes when you double tap on an exercise. 

[MattFitbit]

@Brooklyn320 Just wanted to take the time to thank you for your report. 

Our team is aware of this experience and are working to resolve it in a future firmware update. 

In the meantime, you can avoid the exercise app crashing by tapping on the watch face only once. 

If you have any questions, you know where to find me! 

[MattFitbit]

Hi all. 

Just wanted to jump in here to announce that OS 1.2 has was recently released to 10% of users. 

This firmware update includes a fix that has resolved the issue where Ionic was crashing when double tapping on the exercise app. 

If you have not received an alert that the update is available for Ionic, you can expect to see it soon. You can find more information on this OS release by following the link, here. 

Thanks for taking the time to report this issue! If you have any questions, you know where to find me! 

[cnowmAN]

Firmware update will not complete . Now exercise button doesn’t work. With 1. Or 2 taps.  It flashes and returns. No exercise options.   Chat help. No help.  I want my wAtch working.  Ugh 😑 

[SilviaFitbit]

It's great seeing you around @cnowmAN! Thanks for reaching out to our Support team. I've noticed that you've mentioned in this post that they walked you through the factory reset procedure and now your Ionic is working properly. 

I'll be around if you have any other question. 

[Soljaboi]

I have tried doing a factory reset on my phone now that it’s back on it just keeps blinking the blue diamond. How do I get my Fitbit ionic to turn back on with the factory apps

[sharpjw1]

My Ionic stopped displaying when I was in the treadmill mode. Tried recharging - did not respond. Tried the reset procedure several times - no change. The app cannot connect. Other suggestions before I just replace it?

[TheQuinn]

I cleaned my contacts first and then did the reset suggested above and now it is charging.  Thanks! 

[buggirl50]

my ionic completely died. wont' charge, turn on, nothing  only had over a year. disappointing.

[ProfessorB]

It has been about a year since I have used my Fitbit Ionic due to surgeries. Now ready to hit the gym and my unit is stone cold dead.

I put on the charger for the past 48 hours. USB good. Nothing. Cleaned pins and contacts. Nothing. Holiday present from my kids. App on phone shows update available but cannot get Ionic to even turn on. Is there a method for a complete reset to get unit to turn on?

Need help!!

[Len27]

Is there any fix for black screen and won't charge after update?

[Ftanyka]

I have done all of these steps and my device still won’t turn on or reset.  The app says the watch is dead and it keeps “looking” for it. I’ve had it on the charger for hours after cleaning it.  

The watch is is less than six months old and was working fine yesterday. 

Now what?  

[GGreekggod]

I'm having same problem. Had a near full charge and now nothing. Black screen and hooking up to charger does nothing.

[Jodran2005]

Thats exactly what is happening with mine. Near full charge and suddenly the screen is black and won't turn on. Tried charging, cleaning, testing plug ins, factory reset but nothing will turn it back on

[SunsetRunner]

Same issue here. Fitbit was working a couple of hours ago, now the screen is off, restarting doesn't work, companion app says "Looking". 

Tried to plug it and restart it multiple times, nothing. Cleaned the contacts, nothing.

I am also noticing the Ionic is quite hot; it's been 1 hour off my wrist so it's not remanent heat from my body. Feels like the firmware update bricked it.

Thanks in advance for any help the official team can offer.

Regards,

Mathieu.

[Shsy]

Did the update and now my watch has crashed will not even turn on so mad right now,! 

[aggressivetrans]

No matter what I try my fitbit ionic won't turn back on

[aggressivetrans]

That didn't work for my ionic, nothing I have been told to try on here has worked I'm about ready to throw the piece of crap away and never buy a fitbit product again.