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Wrong wallet password

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‎09-16-2018 14:36

‎09-16-2018 14:36

Hi, I had activated on my Ionic Fitbit wallet. Everything was OK. But next day began the problems.

I wanted unlock my Ionic, but the password was wrong. I tryied unlock my Ionic more then 10 times but I coudnt unlock the clock. I dont know how could be the password changed. I didnt change it.

After that I changed the password in the app. It was some erors during the proces but after few minuts I unlocked my Ionic with new password (the same like before).


But after few hours I had the same problem. The password was wrong again. But I didnt change it. I set up on my Ionic only password for my wallet so I can use the clock but the wallet is protected and I cant change it in the app becauce there are many erors during the proces.

Can you tell me, why was the password changed? I cant image have could the Ionic alone change the password.

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‎09-16-2018 22:36

‎09-16-2018 22:36

You might need to contact Fitbit, we do not have access to your tracker so no we can not determine what is going on.

I haven't experienced this yet.

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