help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

fit bit ionic

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-03-2018 23:27

‎03-03-2018 23:27

hi my clock face on my ionic in blank and will  not sync. it' fully charged and the green light on the reverse is flashing. Do I need to return it. I've onlu had in for 3 months 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-04-2018 00:32

‎03-04-2018 00:32

Have you tried restarting the device? (Press and hold the left button and bottom right button together for 15 secs). Also you could try changing the watch face to a different one to see if that fixes the issue. If neither of these work I would recommend removing the Ionic from your account and then performing a factory reset (Settings app - scroll to the bottom and tap about - scroll to the bottom again and tap factory reset).

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎03-04-2018 00:32

‎03-04-2018 00:32

Have you tried restarting the device? (Press and hold the left button and bottom right button together for 15 secs). Also you could try changing the watch face to a different one to see if that fixes the issue. If neither of these work I would recommend removing the Ionic from your account and then performing a factory reset (Settings app - scroll to the bottom and tap about - scroll to the bottom again and tap factory reset).

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer
0 Votes