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fit bit ionic

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‎03-03-2018 23:27

‎03-03-2018 23:27

hi my clock face on my ionic in blank and will  not sync. it' fully charged and the green light on the reverse is flashing. Do I need to return it. I've onlu had in for 3 months 

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‎03-04-2018 00:32

‎03-04-2018 00:32

Have you tried restarting the device? (Press and hold the left button and bottom right button together for 15 secs). Also you could try changing the watch face to a different one to see if that fixes the issue. If neither of these work I would recommend removing the Ionic from your account and then performing a factory reset (Settings app - scroll to the bottom and tap about - scroll to the bottom again and tap factory reset).

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Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎03-04-2018 00:32

‎03-04-2018 00:32

Have you tried restarting the device? (Press and hold the left button and bottom right button together for 15 secs). Also you could try changing the watch face to a different one to see if that fixes the issue. If neither of these work I would recommend removing the Ionic from your account and then performing a factory reset (Settings app - scroll to the bottom and tap about - scroll to the bottom again and tap factory reset).

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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