help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

fitbit Ionic conpletely dead

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-02-2020 06:50

‎05-02-2020 06:50

Hello there, 

 

My fitbit ionic is currently completely dead. It won't charge or restart and I have bought another charger to see if it was the cable that was the issue. I have cleaned the connectors and the connectors of the charger but I still have no luck. I have tried it in different USB ports, my laptop etc and nothing makes a difference.

 

I am sorry to spam the forum with a similar issue to everyone else however, I have no idea with how to contact fitbit about the issue. My fitbit was the best fitness technology I have ever owned and I really miss it.

 

Can anyone help?

 

Cheers in advance 

Best Answer
3 REPLIES 3

‎05-02-2020 06:54

‎05-02-2020 06:54

Same here last night I put it on my charger overnight and it wouldn't turn on. I tried this and it worked: While on the charger (for at least 30 minutes) press, hold for a second and release the left and right bottom buttons. Mine kicked on and actually showed it had 100% charge on it from charging overnight. Works okay now.

Best Answer
0 Votes

‎05-02-2020 06:58

In response to DScottG

‎05-02-2020 06:58

Hey there,

 

Thanks for replying. I have seen someone else suggest that but I have tried doing it for the last 3 days and there is no life in it all.

 

I have ran out of things to try. Thanks for trying 🙂

Best Answer
0 Votes

‎05-02-2020 13:31 - edited ‎05-02-2020 13:32

In response to Matthewjs

‎05-02-2020 13:31 - edited ‎05-02-2020 13:32

I had what sounds like exactly the same problem, please see this thread.   My fitbit screen doesn't respond/turn on post upgrade to 70.7.27

 

https://community.fitbit.com/t5/Ionic/FIRMWARE-UPDATE-70-7-27-BRICKED-my-Iconic-Screen-Won-t-Turn-On...

 

Best Answer
0 Votes