fitbit ionic alarm does not work consistantly

[onecrazysteeler]

I have the iconic and have set it to vibrate every morning at a select time each  day of the week and a separate alarm for weekends.

fitbit has replaced my ionic and alarm vibration stops working randomly during the week.

fitbit thinks i'm sleeping through the vibration and i know i am not.

Has anyone else experienced this type of problem?

[trep]

I think this is happening to me, but I may be sleeping through it.  Why doesn't fitbit give the option to make it vibrate until you stop it, instead of three times?

[onecrazysteeler]

good point? i don't think your sleeping through it. maybe others will report the same problem and fitbit will take your suggestion.

[WHATSDOING1982]

Mine is doing the same. Missed two meetings because of it. I thought I'll test it by being awake and not moving ( in case it knew i was awake some how) and it didnt vibrate. 

@Fitbit please help because it is becoming an issue.

[chanelhenderson]

I set up Fitbit Pay on my watch and I think that is what is making the alarm not go off. Sometimes when I wake up I have to type in my PIN. Set two separate alarms, one at 0530 and a second at 0630 and neither went off...I am a vey light sleeper so I definitely wouldn't have slept theoug those. Have used fitbit to wake me up for years with the Flex, Charge, Surge, Alta...so I am a bit disappointed by this problem.

[NJL2511]

My alarm goes off but it doesn’t vibrate for some reason anymore - very frustrating 

[swok1080]

Did anyone get to the bottom of this?