fitbit ionic data not cleared sync and try again

[Byrox]

Fitbit ionic is locked in screen with big X, can't do anything. Any help please appreciated?

[SunsetRunner]

You can try restarting it: restart

[Byrox]

Hi there, I have tried about ten times but just keeps coming back to that screen with X.

[KittyLifts]

Having the same problem here, and turning it on and off isnt working for me. Now stuck cause already sold my charge 2

[aldoronaldo]

 Hi,

I have the Fitbit ionic with a pixel Google Android phone. 

I have been trying to sync my Fitbit today after it being turned off for a week, after many attempts it would not sync. 

I reviewed the solutions on here and done the following steps:

- Remove from phone Bluetooth list

- remove from Fitbit app

- try reconnect device

- uninstall app and try reconnect device

After this I tried to reset the Fitbit back to factory settings and now it just says "data not cleared. Sync and try again". 

And it won't sync ever when I try 😞

Could anyone help? Feel like I have tried everything. 

[Paigegarrett23]

My boy friend just got me the ionic for Christmas, I had bought the blaze over the summer but had to return because I needed the money for bills, so he was sweet enough to get me the ionic for christmas....however I've been having lots of problems with it...first I had notifications coming through then none. Now I tried to factory reset it to try and fix the notification problem and now I'm stuck with this screen with a huge X on it saying data not cleared and to sync and try again...but it won't sync and nothing is working. Please help I don't want to have to tell my boyfriend to return my Christmas gift.