04-22-2020 06:54
04-22-2020 06:54
today i updated my ionic to latest firm ware and after that it stopped charging and when i done a restart it gone dead. tried all the methods for restart but still no success if any one can help me in it . plz reply soon
04-22-2020 16:30
04-22-2020 16:30
@SunsetRunner, among the methods you used for restarting, did you press & hold all 3 buttons until the Fitbit logo appeared, and then release them?
04-22-2020 23:16
04-22-2020 23:16
that also i done ,any times since yesterday but no luck yet . its in deep sleep not even showing charging .
04-22-2020 23:47
04-22-2020 23:47
I had same problem, I restarted the device also I waited the battery to completely discharge but at restart it was still blocked. Who can help ??
04-23-2020 03:41
04-23-2020 03:41
same problem with mine!
04-23-2020 03:42
04-23-2020 03:42
Tried that several times but nothing!
04-23-2020 03:46
04-23-2020 03:46
its so frustrating i iven borrowed my father's ionic charging cord but still no luck. dont know what to do more
04-23-2020 03:52
04-23-2020 03:52
04-23-2020 04:00
04-23-2020 04:00
absolutely right. they cant run away with this. my ionic was working perfectly its just due to this update which kills it. they have to sort out this issue as soon as possible.
04-23-2020 04:05
04-23-2020 04:05
04-23-2020 04:49
04-23-2020 04:49
i already posted about our issue on fitbit Instagram , Twitter , and Facebook pages. will request to all the ionic community who are face this issue to raise thier voices so that it can be heard .
04-23-2020 05:06
04-23-2020 05:06
04-23-2020 05:30
04-23-2020 05:30
Fitbit has not only a great technical assistance but they care about customers.I'm sure they will find a solution.
BTW, I tried to re- initialized the device, I restarted it twice, I tried to add it again to the App , I delete the Bluetooth from existing and still my Ionic has not restarted .
I tried to pair with another phone, but still the device can not be found.
The issue happened during the system update and now is always on with the logo (see picture) even with full discharge did not restart.
So I'm sorry to say.. do not waste your time.
04-23-2020 05:47
04-23-2020 05:47
04-23-2020 10:36
04-23-2020 10:36
Same thing happened to me today...started the firmware update and it died. Tried to restart multiple times and nothing happened. Blank screen, no vibration when charging cable is plugged in, no lights from the sensors on the back, nothing. Was working fine until I did the update. Now it appears to be totally dead. Has been plugged in for 2 hours but still nothing...guess it's just wishful thinking it will come back on!