heart rate not working (possible solution)

[SunsetRunner]

Heart rate suddenly wasn't tracked anymore.

• Restart the tracker;
• Try turn off heart rate;
• Shutdown the tracker;
• Turn on the tracker;
• Change heart rate back to on;

Clean the sensors on the back with a soft paper tissue with bit of water; Clean it very gently;

Dust, Sweat.. on the sensors can block tracking heart rate (mind cleaning it once in a while)..

Yippee, Heart Rate being tracked again. 

[BigG1986]

Why invent a exercise tool that can't read through sweat that is just very silly. I brought the ionic thinking it was an upgrade from my charge 2 and it is a massive disappointment 😞

[SunsetRunner]

When having purchased the tracker less than 45 days ago and bought from the fitbit store, it's possible to get a full refund when desired.

Returns & Warranty

The fitbit support team can be contacted from the official contact page.

[shipo]

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@BigG1986 wrote:

Why invent a exercise tool that can't read through sweat that is just very silly. I brought the ionic thinking it was an upgrade from my charge 2 and it is a massive disappointment 😞

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My Ionic reads through my sweat perfectly well, and I'm betting I sweat more than most.