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iPhone 8 Bluetooth is not detecting ionic

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‎08-28-2018 02:07

‎08-28-2018 02:07

Hi there I got my new phone last week. 

Everethung was working fine the last few days. Then my app was saying that I have to turn on Bluetooth to sync. 

Even if my Bluetooth was on and connected to Ionic. 

So I turned off Bluetooth and turned it on again but nothing changed. 

I taped on forget this device and since then my phone will not find my ionic any more. 

 

 

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2 REPLIES 2

‎08-28-2018 07:48

‎08-28-2018 07:48

Have you tried restarting both the phone and the ionic?

Best Answer

‎08-28-2018 09:52

In response to Rich_Laue

‎08-28-2018 09:52

Hey there @CyrilT, it's nice to see you around the forums! Thanks for taking the time to troubleshoot this issue, nice way to go! I'm wondering the same than @Rich_Laue. Have you?

 

While reading your post, my first thought is that your Ionic might be no longer paired to your Fitbit account and that's why it's not syncing or connecting to your phone's Bluetooth. In order to solve this, please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Ionic and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device".

 

Once you've made sure about that, go back to the Fitbit app, go to the "Account" option in the upper right corner and select "Set up a Device". This should start the setup process for your device. Smiley Very Happy

 

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Carefully review the requirements below, if you're using the Fitbit app for iOS, Android, or Windows 10:

 

  • Note that you can't set up your Fitbit device from your phone or tablet's Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions.
  • The software on your phone or tablet is up to date. To see if an update is waiting to be installed:
    • iOS—Tap Settings > General > Software Update.
  • The Bluetooth setting on your phone or tablet is on. To find it:
    • iOS—Tap Settings > Bluetooth.

 

If you're still unable to set up, try these troubleshooting steps:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Try setting up your device again.
  3. Restart your Ionic again.
  4. Try setting up your device again.
  5. If you can't set up after a restart, reboot your phone or tablet (turn it off and then back on).
  6. Try setting up your device again.
  7. If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.

 

Give this a go and let me know the outcome! 

Maria | Community Moderator, Fitbit


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