04-07-2018 05:26
04-07-2018 05:26
My iconic has started acting up. It will lock on the screen where you set up the screen wake and notifications and just randomly vibrates. When I try the main button (single one on the left) nothing. I’m tried the reset with the left and bottom right button and the shutdown and it nothing is working
04-07-2018 10:24
04-07-2018 10:24
That definitely shouldn't be happening.
I suggest that you contact customer support here. However, they're most likely going to ask you to do a factory reset before replacing it.
So you can factory reset the device by going to "Settings" > "About" > "Factory Reset" and once that's done you'll need to setup the Ionic to your account again.
08-12-2018 08:59
08-12-2018 08:59
Mine doing exactly the same and I see this issue is becoming more widespread - have you solved issue or get any advice from Fitbit? If this continues over Next do or so I’ll try to exchange it
08-12-2018 12:13
08-12-2018 12:13
I have the same issue. Did the reset fix it?