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ionic kaput

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‎03-04-2019 08:07

‎03-04-2019 08:07

i got an ionic for my birthday in February 2018 and it was working in water when swimming until 3 weeks ago when i went into the water in my local swimming pool and the ionic started to vibrate and then the screen went dead. i tried everything including factory reset but to no avail the watch has stopped working with the screen dead i even tried to charge it to no avail - the watch is dead. not as waterproof as stated- i sent an email to Fitbit support but no answer in 3 weeks so can anybody help me where to turn to as I am out of ideas and Fitbit support is not working which has left me frustrated and without a watch   

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‎03-04-2019 08:20

‎03-04-2019 08:20

Phone Support:

Calling from US:

 

(877) 623-4997

 

Calling from Abroad (add +1, US Country Code)

 

+1 877 623-4997

 

Note:  Toll-free number from within America,

Costs can apply when calling from abroad (outside America).

 

Monday - Friday:

 

From 4am-8pm PST (US)

 

Weekend:

 

From 6am-5pm PST (US)

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‎03-04-2019 08:26

In response to SunsetRunner

‎03-04-2019 08:26

Thanks.

Regards,

Adrian
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