ionic not working after swimming

[rdubb23]

i went for a swim and part way through my ionic died. now it is essentially a brick i have had it for a long time there was no prior damage please help as this thing is supposed to be safe to swim in

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @rdubb23, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[rdubb23]

support was no help at all. i am quite dissapointed i been with fitbit for a long time but after this i will be going with a different fitness tracker. as this is just crazy that they would not replace a defective device.


Sent from my Samsung Galaxy smartphone.

[San88]

I have exactly the same problem. I went for a swim, what I have done multiple times and now my fitbit has died. Please let me know what to do (I have it for 2.5 years now).

[ewkrone]

I also went for a swim on Saturday and my ionic is now a brick!  This is my second ionic...... 

Fitbit please help to resolve this issue for all of us.  I've beta-tested for you and expect some help on this issue for all of us, experiencing the brick syndrome after going swimming

[Benelli17]

Same thing happened to me.  I was in hot tub for about 2 minutes.  I had a prior problem with it failing to charge that i worked through but this just went dead.  Since out of warranty by 2 months all they were willing to do was to tell me to buy another one and they would give a discount of 20% or something like that. This company has a problem with this model and fails to resolve it. I like many others moved on to another manufacturer though up to then I liked the product.  Apparently water proof is a goal but not a reality for this product.

[ewkrone]

How hot was your hot tub? Not that I'm defending them, but early on I
asked the question about temps of the water and they said 40-113 was
okay....

[Benelli17]

Sent from my Verizon, Samsung Galaxy smartph
103

[rdubb23]

i was in a swimming pool not a hot tub not sure of the temp


Sent from my Samsung Galaxy smartphone.

[rdubb23]

Yes I agree its sad as I was enjoying the fitbit community and application

Sent from Mail for Windows 10