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ionic went dead not charging not doing anything

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‎02-09-2020 12:07

‎02-09-2020 12:07

the ionic went dead its not charging and no screen at all

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4 REPLIES 4

‎02-09-2020 14:02

‎02-09-2020 14:02

Hey try doing a full reset or restart it.i know the restart mechanism its its left button+the right bottom button.u press both of them together and then hold for 10-15 sec.it should help if ur watch is still functional.try calling customer care if it still dnt work.

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‎02-09-2020 15:05

‎02-09-2020 15:05

I have the same problem. My ionic is 16 months old. I’ve never used it in water even though it’s waterproof. This is the 4th Fitbit I’ve owned along with the scale. I’m pretty disgruntled with Fitbit, instead of trying to help me they send me a 20% off coupon for their website.. which everything on their website is $20-$50 dollars more than target or Walmart.

dis-grunt-led. Come on Fitbit. Bring the price down or step up your game with durability. EVERY OTHER REVIEW I READ ABOUT THE IONIC SAID THE SAME THING. Died with a black screen.

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‎02-10-2020 00:12

In response to Jit-

‎02-10-2020 00:12

I did try resetting, it worked once. I also tried cleaning the contacts, both on the back of the tracker and on the charger. That also worked a couple of times, but now it is completely dead, can't charge it at all.  Tried cleaning the contacts with a brush, tried resetting, nothing works.

Any other ideas?  My tracker is only 14-16 months old.

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‎02-10-2020 00:17

In response to Criscos

‎02-10-2020 00:17

um i think u still got a chance.ur battery might be dead.which can be
replaced if u can find sm1 who can work on it.try calling customer care
first.they might be able to help u.and i feel u and ur pain.bt yah if u ask
me i feel this is a hardware problem if ur restart and starting mechanism
isnt working.leme knw what they said at customer care after u tried calling
them.and if theres any opyion to relace thr battery nd hw.
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