ionic will not turn on

[kms123]

Ionic is about 3 months old and it appears to be dead. Total black screen. Will not sync and no lights on when charging.

Suggestions?

[NellyG · Accepted solution]

Try restarting it several times then leave it on charge. If that doesnt do it try a factory reset (see below). Let us know either ifbthese revive it.

Restart your tracker

Woops, forgot tomadd the factory reset instructions. Here they are

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[kms123]

Thank you so much! I bought it at Best Buy and realized I did pay for the replacement guarantee for 2 years so I was about to head there and you saved me a trip!

Best regards,

Kerrin

[MJB007]

I have the same problem.  My fitbit seems to be dead. I charged it for two days, tied pressing buttons recommended on this site, but it still won't turn on.  Any help would be appreciated.