ionic won't sync interval set up

[claudio65]

Hi,

My devices: Ionic, Mobile Moto G5 plus, Pc with Windows 10

I tried to set up my interval workout

Fitbit.com>Ionic>Interval workout> check rest and set time (2')

Result: no synch

When I re-open fitbit.com the changes are not there (rest does not appear)

There is not sync on the app neither on the watch.

[SilviaFitbit]

Welcome to the Community @claudio65! Thanks for the details you've mentioned. After any change you perform, your Ionic needs to sync to your account in order to accept it. If your watch isn't syncing, please try this troubleshoot. 

Also, confirm you're clicking on save after you change the intervals' time: 

1. Log into your fitbit.com dashboard and click the gear icon in the top right corner.
2. Click Settings > Devices. If you have more than one device, choose Charge 2, Ionic or Versa.
3. Scroll down to Exercise Shortcuts and find Interval Workout. If Interval Workout isn’t listed, you need to add it to your shortcuts: click Edit Exercise Shortcuts > check the box next to Interval Workout > click Save.
4. Scroll down and set your intervals.

Hope this helps! Keep me posted.