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no display

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‎07-23-2018 14:18

‎07-23-2018 14:18

hi all

just sent an email to fitbit about my problem with the Ionic display not working...just getting a faint white line across the top of the screen.

anybody had this same fault ? or got one repaired ?

tried the button trick but no joy and the display doesnt work to see the icons to reset it.

many thanks.

 

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3 REPLIES 3

‎07-23-2018 15:01

‎07-23-2018 15:01

You can do a Factory Reset even when there is no display by following the 3 button directions below:

 

 

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely , the Fitbit logo reappears quickly and boots without factory reset.

 

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‎07-23-2018 15:56

In response to SunsetRunner

‎07-23-2018 15:56

hi thanks for the reply

unfortunately the display doesnt work to be able to see any logos that pop up to allow the procedure to be done correctly or if its working at all.

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‎07-23-2018 16:25 - edited ‎07-23-2018 16:26

In response to reenydot

‎07-23-2018 16:25 - edited ‎07-23-2018 16:26

That's true, you have to try and guess when the logo would have appeared.  Nothing stops you from trying it with variable timing for the Lower right button release.  I realize it is tricky but it can be done.

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