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not tracking

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‎05-05-2020 23:01

‎05-05-2020 23:01

Went to Costco this morning must have walked at least 3,000 steps and Ionic did not record any steps, I was pushing shopping trolley.  After parking trolley steps were recorded.  Any Ideas???

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‎05-06-2020 07:56

‎05-06-2020 07:56

Hi @Yorkytoo   these trackers rely on our swinging our arms while walking. You can read more about it here - click to view. When pushing a trolley or anything else that keeps your arm steady, it doesn't always record the steps. It happens to me when I go to the grocery store, too.

Stepping in the U.S.A. since September 2013. Android 14

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