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"Unlock With Your Phone"

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‎09-08-2020 17:55

‎09-08-2020 17:55

Trying to access the apps via my device but the screen says "Unlock With Your Phone". I have gone through the app via my phone and cannot find where to unlock my device. I have also tried via my desktop and still not able to find where I need to go. 

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‎09-09-2020 00:26

‎09-09-2020 00:26

unlock3.png

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‎09-09-2020 06:36

In response to SteveH

‎09-09-2020 06:36

Thanks Steve. This was very helpful right up to the part where the message now says my device is permanently locked and that I need to contact support for assistance. LOLOL!!!

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‎09-09-2020 07:11

In response to mitcht2248

‎09-09-2020 07:11

Just finished with support and all is working again.

 

Had to remove the device from my phone (Bluetooth settings) and setup again as a new device. Once this was done the screen froze so we did a reset and all is good.

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